The FCA has confirmed plans to streamline the way firms report complaints to them.
FCA simplifies complaints reporting process | FCA
The improvements will improve data quality and strengthen consumer protection across the sector.
Five separate existing complaints returns will be replaced by a single consolidated return. This approach will simplify reporting for firms, reduce duplication, and support more consistent and comparable data collection.
A key feature of the new process is the requirement for firms to report complaints involving customers in vulnerable circumstances. This will enable us to monitor outcomes for those at risk and ensure that firms are providing appropriate support to those customers.
RegData access now through My FCA
Simplifying the firm experience: RegData access now through My FCA | FCA
From 28 November 2025, access to RegData will be through sign in to My FCA. Over the coming months, this will also include Connect and Online Invoicing System, so that everything you need will be in one place.
You don’t need to do anything. All RegData sign in links and bookmarked pages will automatically redirect to My FCA. After signing in, you will be able to view your firm's details and scheduled tasks along with the due date and status. There are also links to other resources in My FCA including system notices and regulatory updates. From the My FCA homepage, you will be able to navigate to all the systems you have access to without needing to sign in again, which we hope will save you time.
Latest Economic Crime Survey
The Home Office’s latest Economic Crime Survey was published on November 5, 2025. It reveals that fraud continues to dominate the landscape, remaining the most prevalent economic crime affecting UK businesses. Bribery, money laundering, and financial sanctions are also highlighted and similarly carry significant reputational and regulatory risks. Financial sanctions remain poorly understood, with criminality underreported and risk therefore mismanaged. For regulated financial services firms, the findings underscore the need for proactive risk management across all areas of financial crime.
Consumer Finance
The FCA’s review of credit builder products found little evidence that they significantly improve credit scores for most consumers and highlighted risks such as misrepresentation and unaffordable credit, prompting five firms to withdraw these products and others to amend practices, as the FCA considers further action and works with credit reference agencies on improved reporting standards.
StepChange has welcomed the review into credit builder products, and the harm that they can cause to consumers, particularly if they are struggling with debt.