FOS

12/02/2026

Complaints

From 1 January 2026, the Financial Ombudsman Service is updating the interest rates applied to compensation. Where customers have been deprived of their funds, the current fixed 8% rate will be replaced by a time-weighted average of the Bank of England base rate + 1%, calculated using simple interest from the date the consumer lost access to funds until the date of compensation payment.

FOS published guidance on the topic.