NPA have launched several new courses to further help members in the training of staff (a regulated requirement). New and recent courses include;
Vulnerability A course, which follows FCA’s Financial Lives Report which focused on vulnerability of customers and remains their main focus for 2019.
Social Media Skills- Instagram Course So that staff can help grow your business.
Complaints Handling Policy to comply with FOS requirements including claims management companies.
Financial Promotions on Social Media and FCA Guidance (including gender stereotyping) This course reflects new FCA requirements regarding social media and other promotions including websites, and also the new rules (ASA January 2019) regarding gender stereotyping.
Finally, in the next few weeks NPA will launch courses in Armed Robbery and Responding to the Aftermath, and a course on Identifying Synthetic Diamonds.
In total NPA will then have a total of 24 courses, all available to members for £39 a year. The Certificate in Pawnbroking Excellence continues to be highly recognised in demonstrating competence in pawnbroking