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Skilled Persons Review
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Use of our skilled person reports in 2025/26 | FCA
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“Section 166 of the Financial Services and Markets Act 2000 (s166) lets the FCA get an independent view of a firm’s activities that cause the FCA concern””
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Designing, monitoring and distributing products and services under the Consumer Duty.
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Why getting product design right really matters to consumers | FCA
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NA
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Products and services: good practice and areas for improvement
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Products and services: good practice and areas for improvement | FCA
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The examples in this report are intended to help firms learn from each other and improve compliance with the products and services outcome. They do not introduce new regulatory requirements.
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Consumer support outcome: good practices and areas for improvement
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Consumer support outcome: good practices and areas for improvement | FCA
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The consumer support outcome is one of the four key outcomes of the Duty. It should be viewed alongside the other outcomes and cross-cutting obligations of the Duty. The requirements and our expectations are set out in PRIN 2A.6 and Chapter 9 of our Finalised Guidance (FG 22/5).
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Complaints and root cause analysis: good practice and areas for improvement
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Complaints and root cause analysis: good practice and areas for improvement | FCA
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To support effective embedding and implementation of the Duty, firms have asked us to more regularly publish thematic best practice and areas for improvement. This report is being published so that everyone can learn and improve.
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FCA outcomes and metrics 2025 to 2030
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FCA outcomes and metrics 2025 to 2030 | FCA
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This update should be read alongside the delivery narrative in our 2025/26 Annual Report and Accounts, which uses a wider set of evidence to assess the impact of our work. Further activity detail is set out in the strategic report section, with any emerging risks or pressures explained in the report’s principal risks and external environment sections.
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Prescribed Persons Annual Report 2025/26
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Prescribed Persons Annual Report 2025/26 | FCA
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This report covers whistleblowing disclosures made to us under the Prescribed Persons Regulations 2017, covering 1 April 2025 to 31 March 2026.
- Between 1 April 2025 and 31 March 2026, whistleblower information led to 523 instances of direct action. This helped us identify wrongdoing and prevent harm. This includes cases where:
- Concerns about leadership competency and compliance with Consumer Duty led to a section 166 skilled person review, with the firm taking steps to meet its regulatory obligations and Threshold Conditions.
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FCA Enforcement data 2025/26
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FCA Enforcement data 2025/26 | FCA
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- Issued 30 Final Notices and secured 17 criminal convictions (compared to 37 Final Notices and 5 criminal convictions in 2024/25)
- Brought criminal charges against 10 individuals
- Imposed fines of over £129m
- Delivered £82.1m in payments to consumers and investors
- Cancelled the authorisation of 1,264 firms
- Achieved 137 outcomes using intervention tools
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FCA publishes landmark review into impact of AI on retail financial services
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FCA publishes landmark review into impact of AI on retail financial services | FCA
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The Review concludes that AI is likely to become a defining force in retail financial services, transforming how firms operate, how consumers make financial decisions and how markets function. While AI has the potential to improve access, personalisation and efficiency, it could also amplify risks associated with fraud, cyber security, consumer harm and market concentration.
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AI and the future of retail financial services (The Mills Review)
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AI and the future of retail financial services (The Mills Review) | FCA
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The FCA Board asked executive director Sheldon Mills to lead a review into how these advances in AI could transform retail financial services.
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Logbook Lending Limited enters administration
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Logbook Lending Limited enters administration | FCA
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NA
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Basic Bank Accounts: The problems we found and how industry is committing to change
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Basic Bank Accounts: The problems we found and how industry is committing to change | FCA
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We found that firms weren’t giving enough support to people who might need a Basic Bank Account (BBA). These simplified accounts support financial inclusion by helping people who might struggle to use mainstream banking. Following our review, firms have committed to doing more – recognising and responding to people’s needs and removing obstacles.
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Enforcement Watch
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Enforcement Watch 2 | FCA
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NA
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Price and Value Outcome: Good and Poor Practice
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Price and Value Outcome: Good and Poor Practice | FCA
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NA
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Motor finance scheme: legal challenge documents
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Motor finance scheme: legal challenge documents | FCA
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NA
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