Financial Ombudsman Service

21/11/2025

Complaints Data

FCA Complaint Data Complaints data | FCA

In 2025 H1, financial services firms received 1.85m complaints, a 3.6% increase from 2024 H2 (1.78m). Since 2021 H1, complaints have stayed relatively constant between 1.7m and 2.0m. Pawnbroking complaints remain extremely low and are not deemed a risk by FOS.

Pawnbroking complaints:

2025

New complaints

Resolutions

Change in Outcome

Q1 (Jan-Mar)

3

13

9%

Q2

13

12

14%

Q3

11

8

38%