Stats for the quarter year ending Dec 2018 have been issued. The number of complaints about Payday loans (HCSTC) almost halved from 14,578 to 7728. PPI continues to be the most complained about financial product with 40,855 new complaints. There were no complaints at all about pawnbrokers in this quarter. In terms of referrals and cases upheld in 9 months to Dec 2018, pawnbroking continues to be the lowest tracking product with only 20pc of complaints referred (10), of which a grand total of 4 were upheld.
April to Dec 2018
|
Top 3
|
Referred
|
Upheld
|
Percentage
|
|
PPI
|
11502
|
4141
|
36%
|
|
Current Accounts
|
1814
|
943
|
52%
|
|
Payday
|
1544
|
818
|
53%
|
|
|
|
|
|
|
Bottom
|
Referred
|
Upheld
|
Percentage
|
|
Pawnbroking
|
10
|
4
|
39%
|
The full stats are available on the NPA members area under 'Resource & Guidance' in the 'Research' section or at https://www.financial-ombudsman.org.uk/publications/ombudsman-news/147/pdf/third-quarter-statistics.pdf