NPA Win National Award


Best Practice in Membership Engagement Award 2017

The Trade Association Forum today announced the winners of the prestigious Best Practice Awards 2017 held at Drapers Hall in the City of London. The Awards recognise, reward and promote Best Practice amongst Trade Associations in the UK and their hard work and achievements during the last 12 to 18 months.


The National Pawnbrokers Association (NPA) was awarded the Best Practice in Membership Engagement Award 2017 in recognition of their excellent support for members. In winning this Award the judges took into account NPAs success in helping members adjust to FCA (Financial Conduct Authority) regulation and continually proving their relevance to membership through templates, guidance, help and support lines, as well as engagement with the regulator, disseminated through the magazine,  emails and newsletters, and through searchable information on their new members website. All this was achieved with a staff of two, covering some extremely complex issues. To further support this the NPA have developed a training portfolio and professional Certificate in Pawnbroking Excellence. It is testament to the NPA support and advice that so many members achieved FCA full permissions, and the NPA is held in high regard by both the FCA and members.


Linda Cavendar, Chief Executive of TAF said, “Once again, the standard of entries was high meaning that the judges had a difficult time in deciding all our worthy winners”


The Trade Association Forum was set up 20 years by Michael Heseltine to provide support and best practice for UK Trade Associations, it works closely with trade associations and government, notably Dept of Business Energy Innovation and Skills, and has a membership of over 250 trade associations including NPA.


Ray Perry, Chief Executive of NPA said, “We are delighted to win this award. Our aim over the past few years has been to help and support members going through the regulatory regime change with the Financial Conduct Authority. We have tried to ensure that we provide the best quality support to members and endeavour to interpret regulatory requirements to support of very busy members who are often small retailers.”