The new rules highlighted in Appendix 1 of this document, will be added as the new section 2.11 of CONC the Consumer Credit Sourcebook on remuneration and performance management policies, procedures and practices from 1st October 2018. Consumer Credit firms, including Pawnbrokers, will be required to create a risk register if they undertake staff incentives. The register must identify and monitor risks arising from their pay and performance management practices. The rules will come into force on 1 October 2018. The FCA have published final guidance (FG18/2) which will support consumer credit firms’ compliance with the new rules. The guidance provides examples of good and poor practice found during the FCAs recent thematic review and outlines high risk elements of incentive schemes. Both documents are available on the NPA members web area and members who engage in incentives schemes should read them.