The NPA want their members to be further recognised for their knowledge, high quality service and professionalism that we know they have and put into practice. Consequently we have created specialist online learning materials for members.
The qualification consists of 5 modules which can be taken separately. You will study the content online, sit the exam and upon passing you will be able to download a paper showing you have passed. If you pass all 5 you will qualify for the ‘NPA Certificate in Pawnbroking Excellence’
NPA Certificate In Pawnbroking Excellence
-Module 1- Metal Testing and Evaluation
-Module 2- Consumer Credit Law and Pawn Contracts
-Module 3- Hallmarking Law
-Module 4- FCA Systems and Process Requirements
-Module 5- Customer Service and Treating Customers Fairly
Short Courses
These will be continually updated and added to and currently include;
Precious Metal Testing
Treating Customers Fairly
Anti Money Laundering
Data Protection
History of Hallmarking.
Disposition & Settlement
Financial Promtions
Introduction to Diamonds
Armed Robbery - new for 2017
Indentifying fake Bank notes - new for 2017
Gabriel Reporting - due April 2017
Please download a brochure for further information.
Download Brochure