Qualifications

NPA Certificate in Pawnbroking Excellence & Online Courses

The NPA want their members to be further recognised for their knowledge, high quality service and professionalism that we know they have and put into practice. Consequently we have created specialist online learning materials for members.

The qualification consists of 5  modules which can be taken separately. You  will study the content online, sit the exam and upon passing you will be able to download a paper showing you have passed. If you pass all 5 you will qualify for the ‘NPA Certificate in Pawnbroking Excellence’

  NPA Certificate In Pawnbroking Excellence

-Module 1- Metal Testing and Evaluation

-Module 2- Consumer Credit Law and Pawn Contracts

-Module 3- Hallmarking Law

-Module 4- FCA Systems and Process Requirements

-Module 5- Customer Service and Treating Customers Fairly

 

Short Courses

These will be continually updated and added to and currently include;

Precious Metal Testing

Treating Customers Fairly

Customer Complaints

Anti Money Laundering

Data Protection

History of Hallmarking.

Disposition & Settlement

Financial Promotions

Introduction to Diamonds

Armed Robbery

Gabriel Reporting

Identifying Fake Banknotes

General Data Protection 1 - Regulation

GDPR 2 - Compliance

Social Media - New

Vulnerability - New

Financial Promotions in Social Media - New

Coming Soon - Robbery & Disaster Recovery, Senior Managers Regime - Compliance, Identifying Synthetic Diamonds & Valuation of Pearls

 

Please download a brochure for further information.

Download Brochure