The NPA want their members to be further recognised for their knowledge, high quality service and professionalism that we know they have and put into practice. Consequently we have created specialist online learning materials for members.
The qualification consists of 5 modules which can be taken separately. You will study the content online, sit the exam and upon passing you will be able to download a paper showing you have passed. If you pass all 5 you will qualify for the ‘NPA Certificate in Pawnbroking Excellence’
NPA Certificate In Pawnbroking Excellence
-Module 1- Metal Testing and Evaluation
-Module 2- Consumer Credit Law and Pawn Contracts
-Module 3- Hallmarking Law
-Module 4- FCA Systems and Process Requirements
-Module 5- Customer Service and Treating Customers Fairly
These will be continually updated and added to and currently include;
Precious Metal Testing
Treating Customers Fairly
Anti Money Laundering
History of Hallmarking.
Disposition & Settlement
Introduction to Diamonds
Identifying Fake Banknotes
General Data Protection 1 - Regulation
GDPR 2 - Compliance
Social Media - New
Vulnerability - New
Financial Promotions in Social Media - New
Coming Soon - Robbery & Disaster Recovery, Senior Managers Regime - Compliance, Identifying Synthetic Diamonds & Valuation of Pearls
Please download a brochure for further information.