This year’s winners were:
Best Store
Pickwick Pawnbrokers, Dartford
Store was given a complete overhaul with new branding and displays throughout. Very good presentation of stock, and they have created a bright happy environment enjoyed by staff and customers alike.
Community Contribution
Cash Converters-Dreams Come True
Raised £250k for this charity for terminally ill children by golf events, London Marathon sponsorship, cycling from London to Paris and from Lands End to John O’Groats. Franchises planned and took part in the cycle challenge of 1038 miles to John o’Groats and customers joined in the sponsorship. www.cashconverters.co.uk
Employee of the Year
Danielle Lord, The Gold Emporium
Has singlehandedly put in place all FCA required processes whilst managing the shop and achieving A star grades in JET 1 and JET 2 and a distinction in her NPA qualification. Appreciated by customers and an excellent pawnbroking professional.
Highly Commended - Michael Suter, Themedown, Cash Converters
Employer of the Year
H & T Pawnbrokers
Strong staff training programme through the H&T Academy, low staff turnover, and staff awards are all part of the H&T programme. They offer, for example, family friendly policies, team and long service awards. They continue to meet the needs of the business, staff and customers.
NPA Chief Executive Ray Perry said:
“This year’s entrants have set the bar even higher as pawnbrokers strive for excellence through their store management, staff and training activities. The industry has great examples of exemplary customer service in an industry renowned for its customer relations”
- Ends -
Notes for Editors
The National Pawnbrokers Association (NPA) was founded in 1892 and is the trade association representing pawnbrokers, from the large chains through to independents, in a £930m loan market growing year on year. It is the authoritative voice of the pawnbroking industry in the UK.
The NPA stands for expertise, fairness and transparency, professionalism and excellence. All our members are bound by our rules and a customer code of conduct. Pawnbroking is part of the credit industry and is regulated by the Financial Conduct Authority and complies with the Consumer Credit Act 1974.