Qualifications

NPA Certificate in Pawnbroking Excellence & Online Courses

The NPA want their members to be further recognised for their knowledge, high quality service and professionalism that we know they have and put into practice. Consequently we have created specialist online learning materials for members.

The qualification consists of 5  modules which can be taken separately. You  will study the content online, sit the exam and upon passing you will be able to download a paper showing you have passed. If you pass all 5 you will qualify for the ‘NPA Certificate in Pawnbroking Excellence’

  NPA Certificate In Pawnbroking Excellence

-Module 1- Metal Testing and Evaluation

-Module 2- Consumer Credit Law and Pawn Contracts

-Module 3- Hallmarking Law

-Module 4- FCA Systems and Process Requirements

-Module 5- Customer Service and Treating Customers Fairly

 

Short Courses

These will be continually updated and added to and currently include;

Precious Metal Testing

Treating Customers Fairly

Anti Money Laundering

Data Protection

History of Hallmarking.

Disposition & Settlement

Financial Promtions

Introduction to Diamonds

Armed Robbery - new for 2017

Indentifying fake Bank notes - new for 2017

Gabriel Reporting - due April 2017

 

Please download a brochure for further information.

Download Brochure